Changing people’s established work routines and behavior could be “a little bit difficult”, but Foroutan insisted that it was also a great opportunity to transform the workplace.
“Mortgage brokers would really benefit by employing technology in their workflow. That sounds like obvious advice, but believe it or not, with all the technology that’s available to them, they use the bare minimum, or sometimes don’t even use it and continue to stay the way that they have been doing things,” he said.
The reticence among some in the broker community to embrace technology is a thorny issue for fintech companies, but for Foroutan the solution is simple.
“If they take a little bit of extra time, a little bit more training, a little bit more involvement to try to put the technology into practice, in the long term they’re going to reap the benefits,” he pointed out.
Foroutan’s spirit of co-operation is a philosophy he would have been well advised to embrace in his younger years, he admitted.